Terms of Service

These terms apply to all diagnostic, maintenance, repair, towing-coordination, storage, and related services performed by the automotive repair facility identified on the repair order ("Shop"). By signing a repair order, approving work electronically, or otherwise authorizing the Shop to perform services, the Customer agrees to these terms.

1. Vehicle Ownership and Customer Authority

Customer represents that Customer is the legal owner of the vehicle identified on the repair order or has been authorized by the legal owner to request and approve diagnosis, repairs, maintenance, towing coordination, storage, and payment.

Customer accepts responsibility for all authorized charges and agrees to provide accurate contact, ownership, insurance, warranty, and vehicle information.

Customer agrees to notify the Shop immediately if Customer’s authority to make decisions concerning the vehicle changes.

2. Estimates and Repair Authorization

Estimates are approximations based on the condition of the vehicle and the work reasonably anticipated at the time of inspection. Estimates are not guaranteed final prices because hidden damage, failed components, unavailable parts, previous repairs, corrosion, modifications, incorrect prior assembly, and other unforeseen conditions may affect the work required.

Customer authorizes the Shop to perform only the diagnostic services, repairs, maintenance, and other work specifically approved by Customer.

Authorization may be provided through:

A written signature.
An electronic signature.
Approval through the Shop’s customer-management system.
A confirmed text message.
A confirmed email.
Recorded oral authorization, when permitted by applicable law.
In-person authorization documented by the Shop.

Customer authorizes the Shop to rely on communications received from the telephone numbers and email addresses provided by Customer.

Customer may designate one alternate decision-maker in writing. Unless otherwise stated in writing, authorization from either Customer or the designated decision-maker may be relied upon by the Shop.

No additional repairs exceeding the authorized amount will be performed without Customer approval, except for work reasonably necessary to protect the vehicle or Shop property from immediate damage or as otherwise permitted by law.

If additional repairs are required, the Shop will provide a revised estimate and obtain Customer’s authorization before proceeding.

3. Diagnostic and Testing Charges

Diagnostic time, scan time, electrical diagnosis, drivability testing, teardown diagnosis, programming, ADAS diagnosis, emissions-related testing, specialty testing, research, and similar services are billed separately from repair labor unless the estimate specifically states otherwise.

Diagnostic charges compensate the Shop for the technician’s time, training, specialized tools, testing procedures, information systems, research, and professional analysis.

Diagnostic charges are earned when the authorized diagnostic work is performed, even when:

Customer declines the recommended repair.
Customer declines additional testing.
The exact cause of the concern cannot be identified within the initially authorized diagnostic time.
Additional diagnostic time is recommended.
More than one problem is present.
The symptoms are intermittent.
The vehicle cannot be safely operated or fully tested.
Previous repairs or modifications interfere with diagnosis.
A component must be repaired before additional testing can be completed.

A diagnostic charge is not a guarantee that the vehicle can be fully diagnosed or repaired within the initially authorized time or for the amount of the initial estimate.

4. Diagnostic Teardown and Reassembly

Customer authorizes reasonable disassembly or teardown when specifically described or reasonably contemplated by the approved estimate and necessary to diagnose the vehicle, confirm the extent of failure, determine repair requirements, or prepare an accurate estimate.

Customer understands that teardown may require additional labor and replacement parts before the vehicle can be reassembled.

If Customer declines the recommended repairs after teardown, Customer remains responsible for:

Authorized diagnostic labor
Teardown labor.
Reassembly labor.
Fluids and shop supplies.
Gaskets, seals, clips, retainers, bolts, fasteners, and other materials required for reassembly;
Parts rendered unusable during reasonable removal or inspection.
Towing charges.
Storage charges.
Any other authorized charges.

Following teardown, the Shop may provide a revised estimate. No additional repair work will be performed without Customer authorization.

If Customer declines the recommended repair, the Shop will reassemble the vehicle only to the extent that reassembly is mechanically safe, reasonably possible, and authorized by Customer.

The Shop is not required to reinstall failed, unsafe, damaged, contaminated, or non-reusable components.

5. Worn, Failed, Seized, and Non-Reusable Components

Customer acknowledges that components disturbed during diagnosis, removal, maintenance, or repair may already be worn, failed, seized, rusted, corroded, heat-damaged, brittle, contaminated, cross-threaded, previously damaged, improperly installed, or designed for one-time use.

Examples include, but are not limited to:

Gaskets, seals, O-rings, clips, and retainers.
Spark plugs and glow plugs.
Exhaust manifold bolts, studs, and hardware.
Rusted, seized, or heat-cycled fasteners.
Plastic connectors and wiring retainers.
Hoses, fittings, and fluid lines.
Adhesives, fluids, and sealing materials.
Suspension and steering hardware.
Brake components.
Electrical connectors.
Components damaged during previous repairs.

These items may break, strip, crack, deform, leak, or become unusable during reasonable removal or inspection despite the Shop’s use of generally accepted repair procedures.

If Customer declines the parts or labor required for safe reassembly, the vehicle may be returned disassembled, partially assembled, or inoperable.

The Shop is not responsible for restoring failed, deteriorated, previously damaged, or non-reusable components without Customer authorization and payment.

6. Additional Repairs and Customer-Declined Work

If the Shop discovers additional repairs or parts necessary for safe, satisfactory, or manufacturer-compliant operation, the Shop will provide a revised estimate and request Customer authorization before proceeding.

If Customer declines recommended diagnosis, repairs, maintenance, parts, programming, calibration, or related services, Customer authorizes the Shop to document the declination on the inspection report, repair order, and invoice.

Customer accepts responsibility for the continued possession, towing, storage, or operation of the vehicle after declining recommended work.

Any Shop warranty will not cover a condition, failure, damage, or expense caused by, related to, or made worse by:

Declined repairs.
Declined diagnostic testing.
Continued operation of an unsafe or damaged vehicle.
Failure to follow maintenance recommendations.
Failure to return for follow-up inspection.
Failure to address warning lights, leaks, noises, vibrations, overheating, or low fluid levels.
Operation after the Shop advises that the vehicle should not be driven.
Failure to follow written instructions provided by the Shop.

The Shop may refuse to perform repairs that it reasonably believes are unsafe, incomplete, unlawful, inconsistent with accepted repair procedures, or likely to expose the Shop or others to unreasonable risk.

The Shop may require an unsafe vehicle to be removed by a licensed tow provider.

7. Customer-Supplied, Used, and Special-Order Parts

The Shop may refuse to install customer-supplied parts.

If the Shop agrees to install a customer-supplied part:

The Shop provides no warranty on the part.
The Shop does not guarantee the part’s quality, condition, authenticity, compatibility, or fitment.
Customer is responsible for delays and additional labor caused by incorrect, incomplete, damaged, or defective parts.
Customer is responsible for labor required to remove, replace, or reinstall a failed or incorrect part.
Customer is responsible for shipping, replacement, and warranty claims with the part supplier.
The Shop is not responsible for failures or collateral damage caused by the customer-supplied part, except to the extent otherwise required by law.

Unless otherwise stated in writing, used parts and customer-supplied parts are installed without a Shop-provided parts or labor warranty.

No returns or refunds will be provided on:

Special-order parts.
Electrical or electronic components.
Programmed or coded components.
Opened or installed parts.
Custom-fabricated parts.
Parts that cannot be returned to the supplier.
Parts ordered specifically for Customer’s vehicle.

These restrictions apply except where otherwise required by law or agreed to by the Shop in writing.

Tires must be paid for in advance unless the Shop approves other arrangements in writing.

8. Parts Classification

The Shop may use new, used, rebuilt, remanufactured, aftermarket, OEM, or non-OEM parts as disclosed on the estimate, repair order, or invoice.

Unless otherwise stated in writing, parts are new.

Customer acknowledges that supplier availability, manufacturer changes, discontinued products, superseded part numbers, and inventory limitations may require the use of an equivalent replacement part.

The Shop will identify the classification of parts when required by applicable law.

9. Deposits

The Shop may require a deposit for:

Special-order parts.
Tires.
Major repairs.
Teardown work.
Engine or transmission replacement.
Machine-shop services.
Sublet or outsourced services.
Long-term diagnostic work.
Insurance-related repairs.
Warranty-related repairs.
Restoration or custom work.
Work requiring substantial advance expense.

Deposits are non-refundable once parts have been ordered, outside services have been scheduled, expenses have been incurred, or work has begun, except where otherwise required by law or agreed to by the Shop in writing.

If Customer cancels authorized work, Customer remains responsible for all labor performed, parts ordered, supplier restocking charges, shipping expenses, return fees, and outside-service costs incurred before cancellation.

10. Sublet Repairs and Third-Party Services

Customer authorizes the Shop to use qualified third-party providers when specialized services are reasonably necessary.

Sublet services may include machine-shop work; programming and module configuration; ADAS calibration; alignment; tire services; glass repair; towing; welding; exhaust fabrication; locksmith services; upholstery; body repairs; emissions-related services; and other specialized repairs.

The Shop will disclose sublet work when required by applicable law.

The Shop’s responsibility for sublet work is limited to the extent required by applicable law and the terms of any written warranty provided by the Shop.

11. Road Testing, Scanning, Programming, and Calibration

Customer authorizes the Shop’s employees, contractors, agents, and qualified third-party providers to operate the vehicle as reasonably necessary to inspect, diagnose, repair, calibrate, and verify its operation.

This authorization includes operation on public roads; private roads; parking areas; lifts; alignment equipment; dynamometers; diagnostic equipment; and other testing equipment.

Authorized activities may include:

Reproducing Customer’s complaint.
Confirming repairs.
Performing emissions-readiness procedures.
Completing programming or initialization.
Performing relearn procedures.
Performing ADAS calibration.
Completing braking or acceleration tests.
Verifying drivability.
Monitoring vehicle data.

Customer understands that pre-scans, post-scans, programming, initialization, relearns, road tests, and calibrations may be separately billed operations.

Customer authorizes reasonable fuel consumption and mileage accumulation required to perform authorized testing.

12. Customer Disclosures and Pre-Existing Conditions

Customer agrees to disclose, to the best of Customer’s knowledge:

Prior collision damage.
Fire or flood damage;
Salvage, rebuilt, or branded title status.
Aftermarket modifications or accessories.
Engine or transmission tuning.
Deleted or modified emissions equipment.
Immobilizer, key, or security-system concerns.
Previous repair attempts.
Recent jump-starts or incorrect battery connections;
Overheating.
Oil starvation.
Low-fluid operation.
Warning lights.
Intermittent electrical problems.
Racing or off-road use.
Commercial, delivery, fleet, towing, or severe-duty use.
Extended periods of non-use.
Rodent or animal damage.
Any other condition that may affect diagnosis or repair.

The Shop is not responsible for additional labor, delays, incomplete diagnosis, or inaccurate preliminary assumptions caused by inaccurate, incomplete, or withheld information.

The Shop is responsible only for the services specifically authorized and does not assume responsibility for unrelated, pre-existing, hidden, or subsequently occurring vehicle conditions.

Inspection of one system does not constitute inspection or approval of every component or system on the vehicle.

13. Completion Dates and Parts Delays

Any completion date, delivery date, or repair timeframe provided by the Shop is an estimate and is not guaranteed.

The Shop is not responsible for delays caused by circumstances outside its reasonable control, including parts availability; supplier or manufacturer delays; shipping or transportation delays; incorrect, defective, or damaged parts received; third-party service providers; insurance or warranty-company approvals; manufacturer programming access; technical-information access; weather; natural disasters; utility failures; equipment failures; employee illness; additional damage discovered during repair; governmental action; labor disputes; cybersecurity or communications interruptions; or other events of force majeure.

The Shop will make reasonable efforts to inform Customer of material delays.

Delays do not relieve Customer of the obligation to pay for authorized work, parts, storage, or other charges.

14. Service Completion and Payment

Thank you for your business.

Once the authorized work is complete, payment in full is due before the vehicle is released, unless the Shop has approved other written payment or credit arrangements.

Payment is due when:

Authorized work is completed.
The vehicle is made available for pickup.
Customer declines further repairs after authorized diagnosis or teardown.
Customer directs the Shop to stop work.
The Shop requests that the vehicle be removed.

The Shop may require payment by cash; debit card; credit card; cashier’s check; certified funds; approved fleet account; approved commercial account; approved financing; or another payment method accepted by the Shop.

Personal checks may be declined or restricted based on the invoice amount, Customer’s payment history, or other reasonable business considerations.

The Shop may retain possession of the vehicle until all authorized repairs, diagnostic charges, parts, taxes, fees, storage charges, towing charges, and other amounts due have been paid in full using verified funds.

The Shop may exercise any possessory lien, mechanic’s lien, statutory lien, collection right, or other remedy available under applicable law.

Please contact the Shop promptly with any questions or concerns regarding the completed work or invoice.

15. Insurance, Warranty, Fleet, and Third-Party Payments

Customer remains primarily responsible for the entire invoice regardless of whether Customer expects payment from an insurance company; a manufacturer; an extended-warranty or service-contract provider; a fleet-management company; an employer; a financing company; or any other third party.

Third-party approval of a repair does not guarantee payment.

Customer is responsible for:

Deductibles.
Diagnostic charges.
Teardown charges.
Non-covered repairs.
Denied claims.
Depreciation.
Betterment.
Excluded parts.
Labor-rate differences.
Taxes.
Storage charges.
Towing charges.
Any other amount not paid by the third party.

Unless the Shop expressly agrees otherwise in writing, the Shop does not agree to look solely to a third party for payment.

If Customer requests possession of the vehicle before an insurance company, warranty provider, fleet company, or other third party has paid the invoice in full, Customer must provide payment security acceptable to the Shop.

Acceptable security may include a valid credit-card authorization for the unpaid balance; a check held as security; certified funds; a signed payment agreement; or another form of security approved by the Shop.

A check held as security is not considered payment until it has been deposited, honored, and finally collected.

Customer authorizes the Shop to process the approved payment method if the third party fails to pay the outstanding balance by the agreed deadline, subject to applicable law and the terms of the written authorization.

The Shop is not required to release a vehicle before full payment or approved payment-security arrangements have been completed.

16. Net 30 and Approved Commercial Accounts

Net 30 or other credit terms are available only to Customers who have received prior written approval from the Shop.

Statements for approved Net 30 accounts may be issued or mailed on the first day of each month. Payment remains due on the due date stated on each invoice, regardless of when a statement is received.

Failure to receive an invoice or statement does not extend the payment deadline.

If payment is not received by the invoice due date, the account may incur a late fee equal to 10% of the outstanding balance, to the extent permitted by applicable law.

Each subsequent month in which the balance remains unpaid may result in an additional late fee equal to 10% of the then-outstanding balance on the first day of the month, subject to applicable law and any maximum lawful interest, finance-charge, or late-fee limitation.

The Shop reserves the right to:

Suspend credit privileges.
Convert the account to payment due upon completion.
Refuse additional work.
Require a deposit.
Retain vehicles to the extent permitted by law.
Refer the account for collection.
Exercise any lawful lien or collection remedy.

Acceptance of a late or partial payment does not waive the Shop’s right to collect the remaining balance, late fees, or other lawful charges.

Customer is responsible for reasonable collection costs, court costs, and attorney fees when permitted by applicable law.

17. Chargebacks, Returned Payments, and Payment Disputes

Customer agrees to contact the Shop and allow management a reasonable opportunity to investigate and address any concern before initiating a credit-card chargeback or payment dispute.

If Customer initiates a chargeback or payment dispute and the Shop prevails, Customer remains responsible for:

The unpaid invoice balance.
Reasonable chargeback fees actually incurred.
Returned-payment fees.
Lawful collection expenses.
Court costs.
Attorney fees when permitted by applicable law.

Customer is responsible for any lawful fee associated with a returned check, rejected electronic payment, reversed transfer, or declined payment.

A chargeback or payment dispute does not eliminate the Shop’s lien, storage, or collection rights.

18. Storage Fees, Abandoned Vehicles, and Lien Rights

Customer agrees to promptly remove the vehicle after receiving notice that:

Authorized work is complete.
The vehicle is ready for pickup.
Customer has declined further repairs.
The Shop is awaiting Customer authorization.
The Shop cannot continue without additional authorization or payment.
The Shop has requested that the vehicle be removed.

Completed vehicles

Vehicles not picked up and paid in full within 15 calendar days after notice that the vehicle is complete or ready for pickup will incur a storage charge of $75.00 per day, beginning on the sixteenth calendar day, to the extent permitted by applicable law.

Vehicles awaiting customer authorization

Vehicles awaiting Customer authorization, payment, instructions, or a decision concerning continued service will incur a storage charge of $75.00 per day if the Shop does not receive a response from Customer within 15 calendar days after requesting authorization or instructions.

The Shop may require Customer to remove the vehicle when Customer declines further diagnosis or repair or fails to provide timely authorization.

Lien and abandoned-vehicle remedies

Customer acknowledges that the Shop may retain possession of the vehicle and exercise any possessory lien, mechanic’s lien, statutory lien, abandoned-vehicle remedy, or other right available under applicable law, including applicable provisions of Oklahoma Statutes, Title 42.

The Shop reserves the right to place and enforce a lien on an unpaid or abandoned vehicle in accordance with applicable law.

Customer understands that lien, foreclosure, sale, transfer, or abandoned-vehicle remedies may require notices, timing periods, filings, title searches, certified mail, publication, or other procedures. The Shop will exercise these remedies only in the manner permitted by applicable law.

Customer is responsible, to the extent permitted by law, for reasonable and lawful costs associated with:

Vehicle storage.
Certified-mail notices.
Title and ownership searches.
Lien preparation and processing.
Towing.
Publication and sale notices.
Court filings.
Collection activity.
Disposal or sale of an abandoned vehicle.

The Shop is not required to release a vehicle before all authorized charges have been paid in full or satisfactory written payment arrangements have been approved.

19. Vehicle Security and Personal Property

Customer should remove all valuables and sensitive property before leaving the vehicle. This includes cash, electronics, firearms, medications, tools, documents, jewelry, personal information, and other valuable property.

The Shop is not responsible for loss of or damage to personal property left inside the vehicle unless the property was specifically disclosed to and accepted by the Shop under a separate written agreement.

The Shop is not responsible for loss or damage caused by fire; theft; vandalism; severe weather; natural disaster; falling objects; flood; acts of third parties; or other circumstances outside the Shop’s reasonable control.

This limitation applies except to the extent liability cannot legally be waived or limited.

20. Vehicle Data, Telematics, and Electronic Systems

Customer authorizes reasonable access to the vehicle’s onboard computers; diagnostic information; telematics-related settings; infotainment systems; electronic service records; stored fault data; manufacturer applications; and electronic control modules. Access is authorized only as reasonably necessary to perform approved services.

Programming, scanning, disconnecting vehicle power, replacing batteries, or performing electrical repairs may reset or affect:

Radio settings.
Seat and mirror memory.
Clock settings.
Drive-cycle readiness monitors.
Navigation settings.
Saved user preferences.
Window or sunroof initialization.
Key or security-system functions.
Remote-start functions.
Other electronic settings.

Customer is responsible for backing up or removing personal data when reasonably possible.

The Shop is not responsible for loss of settings or stored data resulting from necessary diagnostic or repair procedures, except to the extent otherwise required by law.

21. Limited Warranty

Any warranty provided by the Shop will be stated on the repair order, invoice, or a separate written warranty document.

The written limited warranty is the only warranty provided by the Shop and applies only to:

The original purchasing Customer.
The vehicle identified on the original invoice.
The specific parts and labor identified as covered.
The stated duration.
The stated mileage limitation.
Properly maintained vehicles.
The stated claim procedure.
The exclusions contained in the written warranty.

Warranty periods begin on the original invoice date. When a warranty includes both a time and mileage limitation, coverage expires when either limitation is reached first.

Warranty-claim procedure

Customer must notify the Shop promptly after discovering a suspected warranty concern. Customer must:

Provide the original invoice.
Stop operating the vehicle when continued operation may cause additional damage.
Follow reasonable instructions provided by the Shop.
Give the Shop a reasonable opportunity to inspect and correct covered work before authorizing repairs elsewhere.

The Shop is not responsible for repairs performed by another facility without prior written authorization from the Shop, except where emergency circumstances or applicable law prevent prior authorization.

When warranty coverage applies, the Shop’s obligation is limited to repairing or replacing the covered defective part or correcting covered workmanship, at the Shop’s option. Warranty replacement does not restart or extend the original warranty period unless stated otherwise in writing.

Warranty exclusions

Unless expressly stated otherwise, warranties do not cover:

Customer-supplied parts.
Used parts.
Normal wear.
Maintenance items.
Misuse.
Abuse.
Neglect.
Improper maintenance.
Overheating.
Oil starvation.
Low-fluid operation.
Continued operation after a warning condition.
Racing.
Off-road use.
Overloading.
Towing beyond rated capacity.
Unauthorized commercial use.
Collision.
Fire.
Flood.
Theft.
Vandalism.
Environmental damage.
Failures caused by unrelated components.
Outside repairs or alterations.
Tuning.
Tampering.
Modifications.
Defective customer-supplied parts.
Customer-declined repairs.
Declined diagnostic testing.
Damage occurring after Customer fails to return for recommended follow-up service.

Warranty coverage is not automatically voided merely because another provider services the vehicle. However, the Shop’s warranty does not cover damage or failure caused by outside parts, repairs, modifications, tampering, misuse, abuse, or neglect.

22. Alternator and Starter Warranty

Unless a different warranty is expressly stated on the invoice, alternator and starter replacements supplied and installed by the Shop include:

90 days: Labor warranty
1 year: Parts warranty

The warranty begins on the original invoice date and applies only to the alternator or starter supplied and installed by the Shop.

The warranty does not cover failure or damage caused by:

A defective, discharged, incorrect, or improperly maintained battery.
Corroded, damaged, or loose battery cables.
Wiring defects.
Blown fuses or fusible links.
Defective relays.
Ignition-switch problems.
Parasitic electrical draws.
Charging-system modifications.
Aftermarket accessories.
Oil, coolant, water, or other fluid contamination.
Overheating.
Improper jump-starting.
Incorrect battery installation.
Collision or environmental damage.
Customer-supplied parts.
Unrelated electrical problems.
Continued operation after a warning light or known charging or starting concern.

Customer must return the vehicle to the Shop and allow the Shop a reasonable opportunity to inspect and test the charging or starting system before warranty coverage can be determined.

23. Limitation of Damages

To the fullest extent permitted by law, the Shop is not responsible for incidental, indirect, special, punitive, or consequential losses, including loss of vehicle use; lost time; lost wages; lost business income; lost profits; missed appointments; towing expenses; rental-vehicle expenses; rideshare expenses; lodging; travel expenses; diminished value; or inconvenience.

This limitation does not exclude any liability that cannot legally be waived or limited.

24. No Oral Modifications

Oral statements, preliminary estimates, courtesy comments, service recommendations, or informal conversations do not modify these terms or create additional warranties.

Any special accommodation, pricing adjustment, goodwill repair, warranty extension, payment arrangement, or exception must be approved by the Shop in writing.

A waiver or exception granted on one occasion does not require the Shop to grant the same waiver or exception in the future.

25. Dispute-Resolution Notice

Before filing a lawsuit or initiating arbitration, either party will provide written notice describing the dispute and allow at least 15 business days for management review and a good-faith attempt to resolve the matter.

Nothing in this section prevents either party from pursuing a lawful possessory lien; a statutory lien; a collection action; emergency or injunctive relief; or an eligible small-claims action.

Any binding arbitration provision must be contained in a separate agreement or separately acknowledged section that complies with applicable law.

26. Severability and Applicable Law

If any provision of these terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain effective to the fullest extent permitted by law.

These terms are subject to all applicable federal, state, and local laws. Where applicable law provides Customer with a right that cannot be waived, the applicable law will control.

Failure by the Shop to enforce a provision on one occasion does not waive the Shop’s right to enforce that provision in the future.

27. Customer Acknowledgment

By signing the repair order, electronically approving the work, or otherwise authorizing services, Customer acknowledges that Customer:

Has received or had access to the estimate or repair order.
Understands the authorized services and pricing.
Understands that additional conditions may be discovered.
Understands that estimates and completion dates are not guarantees.
Authorizes procurement of necessary parts and materials.
Authorizes reasonable operation and testing of the vehicle.
Understands the payment and vehicle-release requirements.
Understands the storage and lien provisions.
Has reviewed these Terms of Service.
Has had an opportunity to ask questions.
Agrees to pay all authorized charges.

Authorization and signature

Monday to Friday: 8:00 AM - 5:00 PM

(918) 358 3778